Singapore is one of the busiest economic hubs in the world. The country has emerged as a top destination for both local and foreign investors for multiple reasons. The biggest corporates have set up shop in the City state to leverage the favourable corporate taxes, skilled workforce, incredible infrastructure and pro-business government policies.
In this fast-paced business environment, one of the biggest assets for your business is your human resource. Your employees can make or break your organisation in the highly competitive business environment. Handling your employees determines how well your company performs. Today, the face of the workforce in Singapore continues to change as Millennials take over most of the positions.
Corporate training has emerged as the most effective strategy to unlock the potential of the workforce. This involves equipping employees with skills and knowledge needed to succeed in their roles. When you further employees’ success, this facilitates the success of your business.
If you’re an organisation leader in Singapore, you have to appreciate the crucial place of on-job training to get the best out of your employees.
This post explores corporate training in detail, and highlights some effective strategies to do it effectively.
Corporate Training in Singapore
For a long time, corporate training was an ad hoc process with no strategy or objectives. Such training programmes didn’t achieve much and participants found them more of a break from work. Today, corporate training in Singapore is a different affair.
Corporates invest heavily in on-job training to give their employees the skills they need to progress. Training programs start with effective strategies and curriculums get the input of employees.
Such training courses can range from in-house courses, team building activities to lunch time talks. Such programs can focus on different skills which are critical for the success of your organisation. Some essential training courses include:
- Soft skills training courses
- Communication training courses
- Workplace ethics and anti-harassment
- General safety and emergency procedures
- Cybersecurity protocols
- Executive leadership and management development training including growth mindset
- Customer service training
- Diversity training
Before training commences, your organisation must set the goals/objectives, pick the trainees, the trainer and also strategize on the content. The most successful employee training programs bring together the whole team in the preparation. You have to research to identify the most essential skills for employees in your industry. This guarantees the content you develop for the training program suits your team and also benefits your company.
Examples of Corporate Training Strategies
If you plan to design a corporate training strategy for your organisation, carry out a needs assessment to identify what your team needs. For instance, if your key metrics indicate a high number of attrition, you might think about investing in customer service training for all customer-facing employees.
Likewise, if your organisation has experienced multiple cyberattacks over the last few months, you should take the opportunity to update your employees on the latest cybersecurity threats and how to protect themselves. A cybersecurity training program in this case becomes the best solution.
When you plan on your corporate training strategy in Singapore, consider these examples of corporate training strategies you can use:
- Mentoring: You can choose mentors from within the organisation or externally to guide your team to deliver more. You can choose exemplary employees or managers to mentor those in the lower cadres. The idea is to promote specific skills among those being mentored
- Coaching: Coaching is more focused on specific skills. You can achieve more skills in the organisation faster. A coach is an expert in a specific field and instils skills or knowledge an employee needs to complete specific tasks
- Job shadowing: This strategy encompasses both mentoring and coaching and helps employees learn faster and learn the organisation culture by seeing what those they shadow do
- Career progression program: Career development training gives employees skills to rise to higher ranks
- Peer-training: Peer-training emphasizes teaching employees through hands-on experience.
- Role-playing: Role playing training programs help employees learn how to address customer situations
- Blended learning: This strategy combines traditional corporate training strategies with technology and elearning techniques
Advantages of Corporate Training
In the highly competitive business landscape in Singapore, your company has to find ways to stay ahead of the pack. Employees are an invaluable asset in your efforts to remain competitive and this is one reason to invest in ongoing corporate training programmes. Some of the advantages of corporate training include:
- Improving efficiency: When you have employees who understand your organisation’s culture, it’s easier to achieve your growth objectives. Your team knows what to do and how to do it successfully
- Improved customer satisfaction: Customer is king and for this reason, you have to focus on them for the best business outcomes. At the heart of most corporate training programs is the importance of the customer and how to boost customer satisfaction levels
- Boost motivation: There’s more to employee motivation than remuneration. Millenials for instance look for employers who invest in their training rather than those who promise big salaries. Employee development raises morale within the ranks and helps you achieve more even with a lean team
- Enhance consistency: When new employees join your organisation, they take time to adapt to the new culture. After some time, you need to induct them into how your organisation works to promote consistency in your customer engagements
There’s so much more that your company can get from corporate training including a more harmonious workplace, better talent management, discovering leaders in the team and so much more.
Setting up Your Corporate Training
If you want to leverage the power of your workforce, corporate training is key. But how do you do you’re your corporate training strategy in Singapore should consider:
- A needs assessment to determine what skills you need to promote
- An assessment of your workforce to determine the best learning strategies
- Leveraging technology/e-learning for Millenials
- Instilling creativity/innovation in corporate training
- Tracking/analytics of the training programs to determine their success and impact on the employee
- Choosing the best training partner who can offer tailored training solutions for your team
- Emphasis on communication and customer care training
- On-going training to keep your team up-to-date with the latest developments/practices in your industry
Corporate training unlocks the potential in your workforce by equipping employees with the critical skills and knowledge needed to excel at their duties. Through corporate training, you enjoy higher productivity levels, a more connected workforce, and a competitive edge in your industry.