Service excellence goes a long way in improving the image of your company and provides vital word-of-mouth publicity which is not only inexpensive but also greatly enriches your brand equity.
Integrated Learning Systems helps businesses develop a strong and positive service culture in Singapore. Our programs focus on developing competencies and best practices in Customer Service, both in the local and international contexts. They are designed to empower your teams with ample techniques, tools and learning points so that your overall service capabilities are enhanced.
Our Service Excellence programs:
- Applying Emotional Intelligence & Empathy in Service
- Customer First Service
- Coach a Service Team
- Deliver Service Excellence
- Handling Difficult People
- Handling Difficult Situation
- Hosting the Customer/Guest
- Lead a Service Team
- Provide GEMS Service
- Customer Service Skills
- Customer Care on the Phone
- Advanced Customer Service Skills
- Service Mannerism
Service Recovery Excellence
What is Growth Mindset?
People with Growth Mindset believe skills can be developed. They have higher learning agility and lower sense of helplessness. In the face of challenges, they demonstrate persistence to overcome obstacles and attain goals. People with Growth Mindset do not give in to setbacks easily. They commit hard work and find lessons in ‘failures’ which lead them to progress as capable individuals.
What is Fixed-Mindset?
In organizations, leaders with fixed-mindset are detrimental to employees. These managers believe one’s capabilities are cast in stone and perceive their employees’ low capacity and incompetence to be the root cause of failures. They are also less likely to coach employees about how to improve the performance or to offer constructive feedback.
The Importance of Growth Mindset in the Workplace
Carol Dweck suggested that the benefits of a business fostering a growth mindset include:
- Higher levels of trust between employees
- Higher levels of engagement
- More creative and innovative culture
- Less likely to endorse and engage in unethical behavior
- Reduced ‘blame game’ culture
Organizations with growth mindsets can develop employees who learn and thrive. This learning agility has been shown to be an excellent predictor of organization success.
The Misconception of Growth Mindset
Ways to Develop Growth Mindset Culture
In our research involving Growth Mindset, there are significant linkages between Growth Mindset and individual performance, leadership development, change management, team synergy, sales effectiveness and service excellence. Whether your organization is undergoing change or gearing up for the evolution of the workforce, leveraging on Growth Mindset may prove to be the difference between thriving and struggling.
- Minds of Successful Managers (Lead with Strategic Perspectives) – For Managers/ Leaders
- Coaching for Growth – For Managers/ Leaders
- Growth Mindset for Sales – For Sales Professionals
- Connecting with Customers – For Customer Service Professionals
- Growth Mindset and Innovation – For Individuals and Managers
- Growth Mindset– For Individuals and Managers
- Agility for Change– For Individuals and Managers
Carol Dweck is the Lewis & Virginia Eaton Professor of Psychology at Stanford University and the author of Mindset: The New Psychology of Success.