ILS has been
a training provider for the hospitality industry.
In Singapore, ILS stands as a leading provider of corporate training and leadership development for the hospitality industry. The sector is characterised by surging tourism demand, record visitor arrivals, and a push for sustainable innovations. To thrive, companies need a workforce that is not only technically proficient but also adaptable and visionary.
At ILS, we recognise that the strength of your organisation is built on the expertise and leadership of your team. Our bespoke training programmes are crafted to tackle the unique challenges faced by hospitality organisations. By nurturing skills like strategic thinking, creativity, and leadership, we equip your workforce to meet industry demands head-on.
The sector struggles with a severe labour crunch, leading to declining service standards and potential loss of global competitiveness. Hotels are finding it particularly difficult to recruit for guest-facing roles, F&B services, and housekeeping. To address these challenges, hospitality leaders must focus on developing robust talent management strategies and enhancing their teams’ adaptability and problem-solving skills to maintain service excellence despite resource constraints.
Our trainers have gained extensive insights from countless senior professionals across various sectors, including hospitality. This diverse experience allows them to deliver training that is both relevant and impactful. We specialise in providing personalised training that aligns with your organisation’s strategic vision, driving both individual and collective success in a complex industry landscape.
Unique Challenges
Our Solutions
Culture
Transformation
High-Performing
Leaders
Competency
Enhancement
What You Can Expect Working With Us
At ILS, we believe in forging strong partnerships that drive real, lasting change.
Our commitment to your success goes beyond mere service provision; we immerse ourselves in your organisation’s unique culture and challenges, working tirelessly to deliver solutions that not only meet but exceed your expectations.
When you choose ILS, you are not just getting a service provider – you are gaining a dedicated ally in your transformation journey.
Clients We Have Worked With
Meet Our Trainers
Jessica Choo, Founder & Chief Strategist of ILS
With over 30 years of consulting and operational experience, Jessica is a highly esteemed strategist in performance, talent, and organisational development. Her expertise spans change management and strategic leadership development, where she has successfully guided over 15,000 executives across more than 200 projects in 20 countries.
Jessica employs a behavioural science approach to foster culture and people development, achieving remarkable outcomes in organisational performance and culture change initiatives. As a professional coach, she empowers senior leaders to think clearly, lead confidently, and commit to impactful actions. Furthermore, her collaboration with the Growth Mindset Institute in crafting innovative solutions has positioned her as a trailblazer in the field of sustainable organisational change.
Linda Tan-Spicer, Lead Development Strategist of ILS
Linda is a seasoned performance strategist with over 20 years of experience helping organisations and individuals thrive. Specialising in mindset work and behavioural change, she creates environments where people can discover their strengths, embrace their potential, and grow in meaningful ways.
Believing in the ripple effect of personal growth, Linda sees every step toward self-improvement as a benefit to teams, organisations, and society. At her core, she’s a coach and facilitator who walks alongside others on their journey to unlock potential, navigate challenges, and cultivate a fulfilling life.
How Is Our Course Structured
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